Return Policy

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but usually it's between 2-4 days.

Will I be charged customs for my order?

No, orders are only available within Canada at this time, so there are no customs charged.  Please do not attempt to ship to an address outside of Canada when setting up your shipping address in the checkout.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.

  • Ask your local post office if they have your package.

  • Stop by your neighbours in case the courier left the package with them.

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at support@starbelt.ca with your order number.

    If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


Orders

How are your products made?

We work with a print-on-demand drop shipper, which means your order is created and shipped just for you!  Presently we only service Canada.

Can I buy your products outside of Canada?

For the moment, only Canadian destinations are supported by Starbelt Publishing, with plans to add additional countries in the future.  If you're outside of Canada and really want to buy something from us, please feel free to reach out to support@starbelt.ca and we'll see what we can do for you.

Do you charge the Canada GST on orders and shipping?

Yes, a 5% GST charge will be added to your product and shipping costs prior to checkout.

How do I track my order?

You’ll receive a tracking link via email when your order ships out, so please ensure that you enter a valid, active email address when filling out the shipping form. It's also wise to include an active, valid phone number on the shipping form.  If you have any questions about your tracking or shipment, drop us a line at support@starbelt.ca.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@starbelt.ca within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@starbelt.ca!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@starbelt.ca with photos of wrong/damaged items, along with your order number, and we’ll sort that out for you.

Can I exchange an item for a different size/colour/etc?

At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@starbelt.ca within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!